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Hotel Front Office Supervisor
Thistle & Vine Hotels
✓ Verified organisation
Hospitality · Hospitality services
In-country sponsorship switch
GBP 28,000–31,000 gross per year
Edinburgh, United Kingdom
3+ years' experience required
Permanent · 40.0 hours per week
Application deadline:
Role summary
[seed_staging_v1] Lead the front office team at a busy city-centre hotel, owning the guest arrival experience and supervising receptionists across early and late shifts.
Key responsibilities
- Supervise reception across check-in, check-out and night handover
- Resolve guest complaints and escalate service recovery
- Manage room allocation, upgrades and group arrivals
- Train and roster the reception team
Essential requirements
- Front office experience in a hotel of comparable size
- Property management system experience
- Excellent spoken English and guest-facing presentation
- Existing UK work permission or eligibility to switch sponsor
Desirable requirements
- Opera PMS experience
- Second language
Benefits and relocation support
- Sponsorship transfer for eligible candidates
- Discounted group stays and food and beverage
- Structured route into duty management
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